Terms & Licence

Sharkware software is independent third-party software for supported BYD Shark head units and is not affiliated with, endorsed by or sponsored by BYD.

Licence

Purchases grant a personal or commercial licence to use the applicable Sharkware product under the purchased tier. The purchase does not transfer ownership of Sharkware source code, signing material, research files, licence-generation material or other intellectual property.

Vehicle and head-unit compatibility

Sharkware is tested on supported vehicle/head-unit software combinations available at the time of release. BYD, dealers, head-unit suppliers or other third parties may later change vehicle software, interfaces, permissions or access through software or OTA updates. Those changes may affect, restrict or block Sharkware functionality. Sharkware intends to provide compatible updates where reasonably practical, but does not guarantee compatibility with future manufacturer software versions or that every feature will remain available indefinitely.

Warranty and manufacturer support

Installing third-party software does not necessarily void a vehicle or head-unit warranty. However, Sharkware does not guarantee that installation or use will have no effect on manufacturer, dealer or head-unit warranty, service or support. Customers should consider their own vehicle and warranty circumstances before installation.

Installation

Customers must follow the supported installation/update method and should not install during vehicle or head-unit updates or while the vehicle is being driven.

Returns & Refunds

Scope. This policy applies to Shark Hub, Shark Control, Shark Transfer, Sharkware Transfer+, Shark Trigger hardware and bundles sold by Sharkware.

Software licences and digital delivery. Except where applicable law requires otherwise, Sharkware does not offer a refund solely because a purchaser changes their mind after a licence, download link or licensed installer has been supplied or activated. This does not remove any right to a remedy where software is faulty, materially not as described, or fails an applicable consumer guarantee.

Shark Trigger hardware. Sharkware does not offer voluntary change-of-mind hardware returns unless agreed in writing. If Trigger hardware is faulty, damaged in transit, incorrectly supplied, materially not as described, or otherwise fails an applicable consumer guarantee, contact Sharkware before returning it. Depending on the circumstances, the remedy may include repair, replacement or refund as required by applicable law.

Where hardware is returned. Contact Sharkware before sending any Trigger hardware. Sharkware will provide the appropriate return instructions and return address. Depending on the issue and the customer location, Sharkware may direct the unit to Sharkware, the manufacturer, or an authorised assessment or repair facility. This return routing does not transfer Sharkware's responsibility to the manufacturer. Do not return hardware to the original shipping address unless Sharkware instructs you to do so.

Return shipping and assessment. Where required by applicable consumer law, reasonable return costs for a confirmed fault will be reimbursed or otherwise covered. If assessment shows there is no covered fault and the issue was caused by misuse, unauthorised modification, accidental damage or another excluded cause, the customer may be responsible for reasonable assessment or return costs where they were advised of that possibility beforehand.

Future BYD or third-party changes. Sharkware depends on vehicle/head-unit software, interfaces and permissions that Sharkware does not control. A future BYD, dealer, head-unit or other third-party update may change, restrict or remove access used by Sharkware. Sharkware cannot promise perpetual compatibility or guarantee that all functionality will remain available after future updates. Where reasonably practical, Sharkware will make reasonable efforts to restore compatibility. This paragraph is not a blanket exclusion of refunds or other remedies; whether a statutory remedy applies will depend on the applicable law and the circumstances of the purchase and issue.

Support and returns contact. Contact support@sharkwarehub.com with the purchase email, product and a description of the issue before returning physical hardware.

Consumer rights

Nothing in these terms or the Returns & Refunds policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including where applicable rights under the New Zealand Consumer Guarantees Act 1993 and the Australian Consumer Law.